Shipping and Delivery
When the parcel leaves, how long it takes, what shipping costs and what to do on delivery. No cost is added at the door.
When the parcel leaves
The order leaves after the phone confirmation, not before. From that moment it is handed to the courier within 24 working hours.
How long it takes
Delivery usually takes 2–3 working days from dispatch, depending on the destination country. On public holidays, in peak periods and in case of courier disruption, times may be longer: they are estimates, not guaranteed deadlines, and we present them as such.
If the wait is noticeably longer, write to info@matissercom.com with the name and phone number of the order: we trace the shipment ourselves, you do not have to.
How much it costs
The shipping cost depends on the destination country and the courier used. The adviser tells you during the confirmation call, together with the total to pay, and it does not change afterwards. Nothing is added on delivery.
We do not advertise generic “free shipping”: if shipping is on us in a particular promotion, the adviser tells you on the phone.
Where we deliver
We deliver to the address you give us on the phone, in Italy and in the other European Union countries served by our couriers. The address is read back with you during the call: that is the right moment to correct a wrong house or flat number.
On delivery
- You pay the courier on delivery, using the method the courier accepts in your country.
- Check that the packaging is intact before signing. If the box is visibly damaged or tampered with, you can refuse the parcel or accept it with a written reservation on the courier’s delivery note: both keep your claim open.
- If the parcel arrives damaged, write to us within a few days with a photo of the packaging and the contents.
If you are not at home
The courier usually leaves a notice and tries again, or tells you how to arrange a new delivery. After the attempts provided by the courier the parcel returns to the sender and the order is considered cancelled: you are charged nothing, because with payment on delivery you have not paid in advance.
Products with lithium batteries
Appliances with lithium batteries (smartwatches, garden trimmers, battery tools) travel with the packaging and labels required for transporting this type of goods. For safety reasons some couriers ship them by road only: in that case the adviser tells you on the phone, together with the delivery time.
Contact
For any question about shipping: info@matissercom.com, reply within one working day, Monday to Friday.