Terms and Conditions
Who sells, how an order is made, what you pay and when, what rights you have as a consumer and how a problem is resolved. These terms apply to all purchases made through matissercom.com.
1. Who sells
The products presented on matissercom.com are sold by Nana lab s.r.l., which is the party to the contract and is liable to you for the conformity of what is delivered.
Nana lab s.r.l.
Corso Vittorio Emanuele II 44
10123 Torino (TO), Italy
P.IVA / VAT: IT09996640018
Email: info@matissercom.com
2. What we sell
We sell household and kitchen items, cleaning appliances, DIY tools and small consumer electronics (including smartwatches and cameras), delivered in Italy and in the other European Union countries served by our couriers. Electrical and electronic appliances come with their instruction manual and safety warnings. Photos are for illustration only: the packaging, technical sheet and manual delivered are what count. We do not publish technical figures the manufacturer has not given us: if you need one to decide, ask the adviser before confirming.
3. How an order is made
- You fill in the form with name, phone and address. This is not yet a contract: it is a request to be contacted.
- An adviser calls you and confirms which products would arrive, the total price including shipping and the delivery time.
- The contract is concluded when you confirm on the phone. Until then you can cancel everything at no cost and without giving reasons.
- You receive confirmation of the order with the essential details of the supply on a durable medium.
The adviser will never ask you for a payment card number, an advance transfer, bank credentials or codes received by text message. If someone does so claiming to call on our behalf, it is not us: hang up and let us know.
4. Prices
Prices are in euro (or in the currency of your country where stated) and include VAT. Shipping costs, where applicable, are stated separately before the phone confirmation and are included in the total you are given. No further amount is added on delivery.
We do not use strike-through prices, countdowns or limited-availability claims. If we ever announce a price reduction, the reference price shown will be the lowest price actually applied in the previous thirty days, as required by article 6a of Directive 98/6/EC.
5. Payment
Payment is made on delivery, directly to the courier, using the method the courier accepts in your country. There are no fields for entering card details on this website.
6. Delivery
Confirmed orders leave within 24 working hours and delivery usually takes 2–3 working days, except for public holidays and courier disruptions. Details are on the Shipping and delivery page.
The risk of loss or damage passes to you when you, or a third party you designate, take physical possession of the parcel (art. 20 of Directive 2011/83/EU). On delivery we recommend checking that the packaging is intact before signing.
7. Right of withdrawal
You have 14 days from delivery to withdraw from the contract, without giving any reason and without penalty (articles 9 and following of Directive 2011/83/EU, as implemented in your country). The procedure and who pays for return shipping are explained on the Returns and refunds page, which forms part of these terms.
8. Legal guarantee of conformity
The products are covered by the legal guarantee of conformity under Directive (EU) 2019/771, for at least two years from delivery, or longer where the law of your country provides it. If you receive a product that is damaged, faulty, different from the one ordered or not as described, you are entitled to have it brought into conformity free of charge: write to info@matissercom.com with a photo or a short video of the problem.
The legal guarantee does not cover damage caused by use other than that indicated in the manual, by drops or impacts, or the normal wear of consumable parts (for example trimmer cutting lines, the coating of a pan used with metal utensils, filters). It always covers a defect that existed at the time of delivery, even if it shows up later.
9. Correct use of the products
Always follow the instructions in the manual and on the packaging: they come from the manufacturer and prevail over any description on this website. In particular:
- Batteries: charge them only with the supplied charger, do not leave them charging unattended for days and stop using them if they swell or get unusually hot.
- Garden tools: wear eye protection, keep people and animals at a distance while working and respect the quiet hours set by your municipality.
- Smartwatches: heart-rate, oxygen and sleep readings are indicative, for sport and leisure; the device is not a medical device and does not replace a doctor’s measurement.
- Cameras: they may cover your own property, not the public street or your neighbours’ areas; if they film outdoor areas they must be signposted.
- Kitchen appliances: do not leave them switched on unattended and keep them out of children’s reach while hot.
10. Used appliances and electronic waste
Electrical and electronic equipment and batteries at the end of their life must not go in unsorted household waste but to the WEEE collection points of your municipality. When you buy a new appliance you may hand us an equivalent used one free of charge (“one-for-one” take-back, Directive 2012/19/EU): ask us by email before delivery.
11. Complaints and dispute resolution
Complaints are sent to info@matissercom.com. We answer in writing. If the answer does not satisfy you, you can turn to an alternative dispute resolution (ADR) body listed in your country, or to your national consumer protection authority. Using an ADR body is voluntary and does not take away your right to go to court.
12. Applicable law and jurisdiction
These terms are governed by Italian law. This choice does not deprive you of the protection of the mandatory provisions of the law of the EU country where you habitually reside (art. 6 of Regulation (EC) 593/2008). For disputes with a consumer, the courts of the consumer’s place of residence have jurisdiction.
13. Website content
Texts, photos and trademarks on this website belong to their respective owners and may not be reproduced without permission. Product photos are presentation images: the packaging and manual delivered are what count.
14. Changes
We may update these terms. Your order is always governed by the version published at the moment you confirmed it on the phone.